SOUND HEALING CONCERT
POLICIES & TERMS
Transparency is the foundation - so every journey begins with peace of mind.
REFUND & CANCELLATION POLICY
Sound Healing Concert values every audience member's presence and always strives to organize programs with meticulousness, transparency, and stability.
1. GENERAL PRINCIPLES
- No Refund Policy: Due to the nature of performance events with limited seating and pre-prepared operations, all purchased tickets are non-refundable.
- Exceptions: Refunds are only applicable if the program is officially cancelled by Sound Healing World.
2. MAJOR CHANGES SUPPORT
- Show Transfer: Switch to another show if the program has a suitable replacement schedule.
- Refund by Request: Submit a refund request within 15 working days from the date of official announcement from the Organizing Committee.
3. PROCEDURE & SECURITY
- Process Guidance: All support requests for ticket changes or refunds must follow instructions on official communication channels.
- Security Responsibility: Please keep your e-ticket and QR code secure.
- Ticket Dispute: If a QR code is shared or leaked, Sound Healing World only recognizes the first valid check-in.
4. COMPLAINTS HANDLING
- Submission Deadline: Complaints must be sent via the official hotline or email within 48 hours from when the issue arose. Sound Healing World will respond within 3 working days.
- Eligible Cases: Paid but not yet received the ticket; valid ticket but unable to check in; technical errors originating from Sound Healing World's system.
- Out-of-Scope Cases: Counterfeit or unofficial tickets; QR codes shared or transferred to third parties; customers losing access to email or not actively checking their inbox.
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We believe that understanding and cooperation from the audience will contribute to creating the most tranquil and complete artistic space for the community.